Terms & Conditions





Our offices are open from 9.00 am to 5.00 pm, Monday to Friday. Our Great Yarmouth office is open by appointment only.

Our switchboards are open from 9.00 am to 5.00 pm, Monday to Friday. If you are calling outside those hours, a message can be left on our voicemail.


The nature of legal work makes it difficult to give accurate estimates of how long a matter will take to complete. We will discuss time scales with you when we take your initial instructions. Although we attempt to meet any agreed timescales, and deal with everything as quickly and efficiently as possible, you should bear in mind that the speed which work can be completed is frequently affected by the speed of the response of other people which is outside our control.


You will be informed as to whom will be undertaking your work in our initial engagement letter. That person may delegate certain aspects of your matter to other lawyers in this firm, to ensure that it is handled in the most effective manner. We will keep you informed as to the progress (or reasons for lack of progress) and of action being taken. We will also explain and assist you in any action which you yourself should take. You are required to provide us with clear instructions throughout the transaction and where requested provide those instructions in writing.


Simper Law is committed to providing high quality legal advice and Client care. If you are unhappy about any aspect of the service you have received or about the bill you should, in the first instance, address your query or complaint to the person dealing with your work. He or she will endeavour to resolve it for you. If the matter remains unresolved then please see section 16 regarding complaints.


Like all firms of solicitors, we are now required by law to apply procedures to guard against the risk of money laundering. It will help us to avoid any problems with your legal work if you bear in mind the following points: –

Identification Checks: Please refer to Client care letter.

Cash: We will only accept a cash amount up to a limit of £1000 in any 28-day period. When we have to pay money to you, it will be paid by cheque or bank transfer. It will not be paid in cash or to a third party.

Confidentiality: We are professionally and legally obliged to keep your affairs confidential. However, solicitors may be required under the Proceeds of Crime Act 2002 to make a disclosure to the National Crime Agency (NCA) where they know or suspect that a transaction may involve money laundering or terrorist financing. Money laundering includes all proceeds of crime and covers all offences, including for example tax evasion and benefit fraud. If we make a disclosure in relation to your matter, we may not be able to tell you that a disclosure has been made. We may have to stop working on your matter for a period of time and may not be able to tell you why.


From time to time, it might be necessary to incur expenses on your behalf. Such fees will be charged to you at cost. We make no margin or profits on these fees. Before such expenditure is incurred, it is an absolute requirement that you must first provide us with sufficient funds to cover these disbursements or expenses. We will always try and give you as much notice as possible of such payments being required. For the avoidance of doubt postage charges up to a value of £5 per item is considered an office expense. Any postage over £5 will be treated as a disbursement.


We make no charge for secretarial and typing services. However, we reserve the right to charge for photocopying and faxes.


Payment of our fees is payable in advance and a receipted invoice will be sent to you on conclusion of your matter. If, in exceptional circumstances, payment has not been received in advance the bill is required to be settled in full within 14 days of delivery. If the bill is not paid within 14 days, interest is payable on the overdue amount at the Court rate until payment is received in full. This rate is currently 8% per annum.

You are entitled to complain about your bill and the procedures for doing so are set out in paragraph 4.


Any monies held or received by us on your account will be placed and held on our general Client Account in accordance with Solicitors Regulation Authority rules.

Our policy on the payment of interest in relation to money that we hold on to on your behalf is to account to you for all sums earned if the total exceeds £20.00. Below this sum we will retain any such sums earned without accounting to you for them. We believe that this policy is fair and reasonable, and we will keep it under continual review, in the light of changing interest rates in particular.

By prior arrangement with you, we can sometimes place especially large sums of money on specific deposit if we feel the length of time, we expect to hold it justifies doing so, in which case you will receive all the interest received on the account. General payments of interest are made without the deduction of tax, but tax is deducted at source on specific deposits.

Please note that the rates of interest we might earn on your behalf are likely to be lower than you might otherwise obtain as an individual investor since we need to have instant access to all such funds.


We reserve the right to cease to act for you in a particular matter, or in all your matters, and to decline to accept further instructions from you, if you fail to comply with any of your obligations to us. This includes obligations to pay our accounts as and when they fall due, and in such additional circumstances as may be prescribed by the Solicitors Regulation Authority from time to time. We must give you reasonable notice that we will stop acting for you.

You may end your instruction to us in writing at any time, but we can keep all your papers and documents while there is still money owed to us for fees and expenses. Please see section 15 for more details of our right to a lien.

If you or we decide that we should stop acting for you, you will pay our charges up until that point, based on our normal charging rates.


At the conclusion of your matter, we can provide you with the papers to which you are entitled, subject to any right we may have to retain them if our charges have not been paid. Alternatively, we will arrange for your file to be placed in secure storage at our cost for a period of seven years (depending on the type of case it may be longer – please see our privacy policy). At the expiry of the seven-year retention period, the file will be destroyed, unless you request otherwise and pay a fee for its further storage. Wills and title deeds are retained in our secure storage facilities until they are needed, regardless of when that might be, at no charge.


We use the information you provide to us primarily for the provision of legal services to you and for related services including statutory returns and legal and regulatory compliance. Our use of that information is subject to your instructions, the provisions of the GDPR and our duty of confidentiality. We enclose with these terms and conditions our privacy policy as required by the GDPR provisions.


Simper Law is committed to promoting equality and diversity in all its dealings with Clients, third parties and employees. Please contact us if you would like a copy of our equality and diversity policy.


Our Privacy Policy regarding the way we deal with your data under the General Data Protection Regulation, is sent to you at the beginning of your case and is available on our website.

We may from time to time send you information which we think might be of interest to you and you submit your consent to this by signing and returning your acceptance of our terms of business.


If during this transaction you need advice on investments, we may have to refer you to someone who is authorised by the Financial Conduct Authority, as we are not. However, as we are regulated by the Solicitors Regulation Authority, we may be able to provide certain limited investment services where these are closely linked to the legal work, we are doing for you.

If you have any problem with the service we have provided for you, then please let us know. We will try to resolve any problem quickly and operate an internal complaint handling system to help us to resolve the problem between ourselves. If for any reason we are unable to resolve the problem between us, then the Solicitors Regulation Authority and the Legal Ombudsman provides complaints and redress mechanisms.

The Law Society is a designated professional body for the purposes of the Financial Services and Markets Act 2000 but responsibility for regulation and complaints handling has been separated from the Law Society’s representative functions. The Solicitors Regulation Authority is the independent regulatory body of the Law Society, and the Legal Ombudsman is the independent complaints handling body of the Law Society.


The common law entitles us to retain any money, papers or other property belonging to you which properly comes into our possession pending payment of our costs, whether or not the property is acquired in connection with the matter for which the costs were incurred. This is known as a “general lien”. We are not entitled to sell property held under a lien but we are entitled to hold property, other than money, even if the value of it greatly exceeds the amount due to us in respect of costs.

If we are conducting litigation for you, we have additional rights. In any property recovered or preserved for you whether it is in our possession or not and in respect of all costs incurred, whether billed or unbilled. We also have a right to ask the court to make a charging order in our favour for any assessed costs.


Sometimes other companies or people will do work on or have access to our files. This will include our IT support providers and the company who stores our closed files. If you have any concerns regarding this, please do not hesitate to contact us.


If at any point you become unhappy with the service we provide to you or your have concerns about your bill then you should inform us in writing immediately so that we can do our best to resolve the problem for you. If your concern should remain unresolved, please raise it with the Complaint’s Manager, Victoria Rose-Smart, who will advise you of the complaint’s procedure. A copy of the complaint’s procedure is available on our website. We have eight weeks to consider your complaint.

If we are unable to resolve your complaint, then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates complaints about poor service from lawyers.

The Legal Ombudsman can investigate complaints up to six years from the date of the problem happening or within three years of when you found out about the problem. If you wish to refer your complaint to the Legal Ombudsman, this must be done within six months of our final response to your complaint. If you would like more information about the Legal Ombudsman their contact details are as follows:

  • Visit legalombudsman.org.uk or email enquiries@thelegalombudsman.org.uk.
  • You can call 0300 555 0333 between 8.30 am to 5.30 pm. Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines. Calls are recorded and may be used for training and monitoring purposes. For minicom call 0300 555 1777.
  • In writing:

Legal Ombudsman
PO Box 6806

Please do not send original documents to the Legal Ombudsman. They will scan any documents you send to make computer copies and then destroy the originals.

You may also be able to object to our bill by applying to the Court for an assessment under Part III of the Solicitors Act 1974. If you exercise this right, you could be prevented from making a complaint to the Legal Ombudsman. In addition, if you apply to the Court for an assessment and if all or part of the bill remains unpaid at the end of that assessment, we are entitled to charge interest. There are strict time limits that apply to this process, and you may wish to seek independent legal advice.


If you have engaged us in a personal capacity and are not acting on behalf of your trade, business, craft or profession, then you may be entitled to a 14-day cooling off period during which you may cancel the contract if any of the following circumstances apply:

  • We met with you somewhere other than at our offices, and at that meeting we agreed to act in this matter.
  • We met with you somewhere other than at our offices and at that meeting you asked us whether we could act in this matter. At some point after that meeting, we agreed to act.
  • We personally and individually addressed you somewhere other than at our offices and immediately afterwards effected the contract either in our offices or by telephone or email.
  • We agreed to act for you in this matter during an excursion that we organised.

Should you wish to cancel the contract, please do so in writing.

However, if you would like us to commence work within that 14 day period, you must confirm this to us in writing. A Commence Work Early Request Form is enclosed for your convenience and use.

Please note that if you ask us to commence work before the end of the 14-day period, you will be liable to pay us for any work done prior to any subsequent cancellation. If you have authorised us to commence work early, your right to cancel is lost if all the work is completed before you cancel.